Refund policy
Beneya Refund & Warranty Policy
1. Returns & Refunds
You may return most items within 30 days of delivery for a full refund.
Items must be unused, in original packaging, and in the condition you received them.
To initiate a return, please contact our customer service at BENEYA2015@GMAIL.COM with your order number and reason for return.
Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
Defect Definition
The following definitions apply whenever a return or warranty claim is reported as a product defect.
1. What counts as defective
A product is treated as defective when any of the following applies:
The product cannot perform its core advertised function under normal use — for example, it will not power on, cannot measure, the laser does not emit, the level does not self-level, the buttons or display do not work, or the battery will not charge.
Its measured performance is materially below the stated specifications.
It has a manufacturing or workmanship defect present on arrival.
The wrong model, colour, or quantity was shipped.
2. What does NOT count as defective
The following are not treated as defects:
The wrong model, range, colour, or function was purchased, but the product works normally.
User error, or an incorrect mode or settings choice, that can be resolved with guidance.
Use beyond the stated operating conditions (for example, strong light, rain or fog, or use beyond the stated range).
Damage caused by dropping the product or exposing it to water.
Disassembly, modification, or unauthorised repair.
Normal wear and tear, or normal battery ageing.
Personal dislike, where the product's function and performance are normal.
3. Defect claim process
Contact our support team at BENEYA2015@GMAIL.COM with your order number, product model, a description of the fault, and clear photos or video showing the issue.
Our support team will first carry out remote troubleshooting with you (for example, checking the battery, mode and settings, and the test conditions).
If the product is still faulty after troubleshooting, we will issue return instructions.
After we receive and inspect the returned item: confirmed defects are handled as defect cases — Beneya covers the return shipping, and the product will be repaired, replaced, or refunded; items found to be working normally are handled as ordinary returns, with return shipping paid by the customer.
4. Misuse of defect claims
Repeated defect claims that inspection finds to be normal may require the customer to pay return shipping in advance pending inspection, or may be refused as free defect returns.
2. Warranty
All Beneya products come with a 1-year limited warranty starting from the date of purchase.
Warranty covers defects in materials and workmanship under normal use.
This warranty does not cover:
Misuse, abuse, or accidents
Unauthorized repairs or modifications
Normal wear and tear
3. How to Claim Warranty
Contact customer service at BENEYA2015@GMAIL.COM with order number, product model, and description of issue.
Provide photos or videos demonstrating the defect if requested.
Our team will guide you to either: Repair / Replace / Refund if repair or replacement is not possible. Note: Warranty service may require the original purchase receipt.
4. Shipping & Handling
For returns due to defects or incorrect items, Beneya will cover the return shipping cost.
For other returns, customers are responsible for return shipping fees.
We recommend using trackable shipping to ensure the item reaches us safely.
5. Contact Us
Email: BENEYA2015@GMAIL.COM